The National Center for Mental Health has recently conducted an internal quality audit that took place from July 5 to July 9, 2024, in line with the implementation of its quality management system, which is certified to ISO 9001:2025. The audit commenced with an opening meeting on July 5, 2024, at the Pag-Asa Hall, attended by key stakeholders such as the management, audit team members, and representatives from various offices within the organization, marking a significant milestone in forging a commitment to quality excellence. During his opening remarks, Mr. Tristian John O. Palmani, the OIC of the Quality Management Office and the center’s designated Quality Management Representative, highlighted the achievements of the 10-year implementation of the quality management system. This includes streamlining and standardizing processes, which resulted in improved service delivery and ultimately enhanced service users' overall experience.
Headed by the IQA Chairman, Dr. Robert Roy Mapa, the audit was facilitated by the trained and experienced internal quality auditors from the different services. The audit team conducted a comprehensive review of the QMS, focusing on key processes, procedures, documentation, and performance indicators. The audit process included interviews with employees at all levels, an examination of records and documentation, and on-site inspections to assess the implementation of quality management practices across various services. It was reiterated that the primary goal of the audit was to assess the effectiveness and efficiency of the QMS, identify areas for improvement, and ensure compliance with relevant quality standards and regulations.
The closing meeting on July 9, 2024, marked the culmination of the QMS Internal Quality Audit, bringing together the management, audit team members, and the office’s representatives to review the findings, conclusions, and recommendations resulting from the audit process. During his speech, Dr. Noel V. Reyes, Medical Center Chief, reiterated the importance of being consistent in everything that is being done and that striving for perfection is futile and should instead focus on continuous improvement. The unwavering commitment of each and every employee to delivering high-quality services to all service users is truly commendable and appreciated.
The conduct of the annual QMS internal quality audit is also part of NCMH’s preparation for its ISO 9001:2015 re-certification on November 2024, which will be conducted by the TUV Rheinland Philippines. – Quality Management Office
