Updates
1st Internal Quality Audit CY 2017
In line with the centers’ preparation towards transition to ISO 9001:2015, a series of Internal Quality Audit was conducted to check its conformance with the new standard. The first IQA CY 2017 for Wards and Pavilions took place last April 18, 19 & 20; while Sections and Offices were audited on May 16, 17 & 18, 2017. It was the first internal audit using the new standards, which focuses on the risk management with all the processes of the center.
Present during the Opening and Closing Meetings are members of the EXECOM headed by Dr. Bernardino A. Vicente and the center’s Quality Management Representative Dr. Venus Serra-Arain, chief of different sections, head of pavilions, ISO point persons, members of the Quality Management Team and other process owners.
Conduct of Internal Quality Audit is done bi-annually as the primary tool to check the sustainability, adequacy and effectiveness of the center’s implemented Quality Management System. Second round of IQA will be conducted on August and September as a preparation for the transition audit tentatively scheduled on first week of October.
Comprehensive IQA Training for ISO 9001:2015
As NCMH continues its journey towards transition to ISO 9001:2015, a Comprehensive Internal Quality Audit Training for ISO 9001:2015 was conducted last January 31 to February 3, 2017 at the Pag-asa Hall. The 3-day lecture and workshop and 1-day live audit was facilitated by Infoadvance attended by the centers current qualified internal auditors and new members of the IQA Team from all major services. A total of 47 personnel completed the training who are now part of NCMH Internal Quality Audit Team tasked to check the center’s conformity to the ISO Standards and other regulatory requirements.
The first 3 days of the training was a series of lectures and workshops to prepare all the participants in conducting proper internal audits. During the last day of the training, a live mock audit was conducted to chosen areas of the center for the participants especially the newly ones to experience conducting actual audits. The centers’ Quality Management Representative and other members of the EXECOM were also present during the Opening and Closing Meeting to show support and gratitude to the Internal Quality Audit Team.
With the goal of NCMH to be certified to ISO 9001:2015, this is just one of the trainings organized by the center to prepare the entire organization in its transition to adopt the new standard.
NCMH, 6 others obtains ISO 9001:2008 Certification
The National Center for Mental Health officially receives its ISO Certificate during the ISO Ceremonial Awarding held during the Department of Health 4th National Staff Meeting at Pearlmont Inn in Cagayan de Oro City on April 27, 2016. Secretary of Health Janette P. Loreto-Garin and Usec. Gerardo V. Bayugo witnesses the turning over of the certificate by TUV-Rheinland Philippines’s Ms. Melody M. Mokamad and Ms. Pinky Z. Villacrusis. Representing the National Center for Mental Health to receive the award are Dr. Venus Serra-Arain who is also the representative of Dr. Bernardino A. Vicente in the National Staff Meeting, Dr. Beverly A. Azucena, Ms. Clarita M. Avila, Ms. Rosalina M. Evasco, Ms. Lucia M. Trovela and Mr. Tristian John O. Palmani.
The Department of Health organized the ceremonial awarding for the newly certified DOH Hospitals and Attached Agencies in recognition for their efforts in acquiring the ISO 9001:2008 Certification. This year, seven hospitals/agencies was recognized in taking its part in setting the record for DOH as the first government agency under the executive branch to have a department-wide Quality Management System certified to ISO 9001:2008. These include Don Jose Monfort Medical Center Extension Hospital (Iloilo City), Philippine Orthopedic Center (Quezon City), Davao Regional Medical Center (Davao City), Amai Pakpak Medical Center (Marawi City), Gov. Celestino Gallares Memorial Hospital Tagbilaran City), Mayor Hilarion A. Ramiro Sr. Regional and Teaching Hospital (Ozamiz City) and National Center for Mental Health (Mandaluyong City).
NCMH, being one of the DOH-retained hospitals started its journey towards certification last March 2014 and obtain its ISO 9001:2008 Certification on December 2, 2015, certified by TUV-Rheinland. In line with its monitoring, surveillance audit will be conducted this coming June 1 & 2, 2016 to check the maintenance and sustainability of the hospital’s quality management system. NCMH’s ISO 9001:2008 Certification is valid until September 14, 2018, but the hospital will be braising for transition to ISO 9001:2015 as part of is continual improvement and reaching for a new heights.
NCMH pushes for ISO 9001:2008 certification
The provision of quality health care to every Filipino is the central focus of the Aquino administration’s health policy. The policy is called Kalusugan Pangkalahatan or Universal Health Care and the Department of Health (DOH) has already taken several steps to achieve the administration’s goals to increase the public’s access to quality health care.
To achieve the goals of Universal Health Care, the government will focus its efforts on three tasks. First of all, the government aims to protect Filipinos from the financial impact of health care by increasing enrollment in PhilHealth and to make claims processing at the agency more efficient through information technology. Secondly, the administration seeks to improve the public’s access to quality hospitals and health facilities through programs such as the Health Facility Enhancement Program. And lastly, Kalusugan Pangkalahatan seeks to allocate additional resources for efforts to help the country meet the health-related Millennium Development Goals.
