The National Center for Mental Health, ISO 9001:2008 certified on March 14, 2016, received a Certificate of Recognition during the Government Quality Management Committee 4th Recognition Ceremony on November 10, 2016 held at the Landbank of the Philippines Auditorium in Manila. The recognition was given to all government organizations with ISO 9001 Quality Management System Certification. Dr. Venus Serra-Arain, NCMH Quality Management Representative and Mr. Tristian John O. Palmani, Secretariat of the Quality Management Team, receives the recognition in behalf of NCMH from Secretary Benjamin E. Diokno of the Department of Budget and Management (DBM) and Chair of Government Quality Management Committee (GQMC). Vice President Maria Leonora “Leny” G. Robredo was the Guest of Honor. In her speech, she emphasizes that, “The word ‘government’ should not simply refer to all of us who are working in the government; it is about how we interact with the public. It is about how we solve things together when we can’t do things on our own”.
The goal of the GQMC is to strengthen institutional capacities of public sector organizations in delivering citizen-focused public service and in implementing international standards-based quality management system. The program aims to promote and enhanced public sector performance through the adoption of ISO 9001 Quality Management System in all agencies of government; to develop an institutional infrastructure that shall provide certification with international accreditation; to establish the citizen’s charter of key government offices that shall be provided to the transacting public as government’s manifestation of service guarantee; and to recognize citizen-driven government organizations that have attained ISO 9001 certification for other government agencies to emulate. The journey of the government towards ISO Certification started on January 2012. As of October 30, 2016, a total of 585 government agencies were certified to ISO 9001 Quality Management System.