NCMH is now ISO 9001:2015 Certified

The National Center for Mental Health, as the leader in providing mental health services in the country, is now ISO 9001:2015 certified. TUV Rheinland (TUVR) awarded the NCMH with the certification after a 2-day Transition Audit on November 23-24, 2017.

ISO 9001:2015 is the international standard that specifies requirements for a quality management system for organizations. An organization that is ISO 9001:2015 certified has demonstrated its ability to consistently provide products and services that meet requirements from its customers and regulators.

Headed by its Lead Auditor, Mr. Eric Santos, TUVR checked the center’s implementation of its quality management system and its conformance to the new version of the standard. All five major services including the top management were audited and were able to provide the documents and information that were required for ISO certification.

NCMH passed the quality audit with flying colors with zero non-conformity which means that the Center adheres and conforms to the international standards for all of its processes.

NCMH started its transition to ISO 9001:2015 from the previous ISO 9001:2008 standard in November 2016 through a Transition and Awareness Training. This was followed by a series of ISO related trainings and workshops to prepare the center and its personnel in the implementation of its quality management system aligned to the new version of the standard.

The Quality Management Team, who is the center’s front-runner in the implementation of its QMS, facilitated all ISO related activities including preparation of documents and checked the preparedness of all areas by conducting an Internal Quality Audit. Now that the center has achieved its goal to be ISO certified, the Quality Management Team will continue to monitor the implementation of the QMS and will be the leader in providing quality services. As stated in our Quality Policy, NCMH will continue to CARE, to EMPOWER and to EXCEL to all the clients we serve.